Returns, Refunds, & Shipping
Adventist Apparel offers two types of made-to-order products: the dye-sublimation print and the standard print. Each print requires a different treatment so the length of production time may range from 3 to 7 business days from the time the order was placed. Due to the nature of dye-sublimation printing, production may sometimes be delayed.
All our products are made-to-order. We do not hold inventory or stock.
If you are unhappy with the items that you have received, please contact our customer service team by sending an email to firstname.lastname@example.org. Items returned to the manufacturer without contacting our customer service team will not be processed correctly.
Our customer service team will do their best to help resolve any issues and achieve total customer satisfaction.
It is very important that you read the description of each item before you place your order. There is a sizing chart available on our website so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, all products are made-to-order and we do not hold inventory or stock. If you wish to make a correction to your order, please contact our customer service team within 24 hours from the time you submitted your order. We normally send your order information immediately to our production facility but if you contact us within the indicated time frame, we may still be able to make your requested amendments.
On the other hand, if we sent you the wrong order, or if it is defective or damaged, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Refunds (if applicable)
We give refunds as store credits only.
You can use your store credits to purchase any other item(s) from our store.
You will be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
We cannot process refunds as store credits for items that were purchased while on sale, clearance items, or if it has been more than 21 days of receipt.
Please place your order carefully. You must contact our customer service team should you wish to cancel your order. Our customer service team will try to intercept the order before it goes into production. However we do not guarantee we will be able to do so.
ShippingWe use the standard shipping method which has a duration of 3-5 business days from the day the item was released from production. The shipping fee will be included in your final bill, unless it was waived due a promotion. The shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive such credits.